Can You Afford to Be Relevant?

Can You Afford to Be Relevant?

Brad LaRock
Brad LaRock, Digital River Inc.

While e-marketers often talk about relevancy in email programs, not many do anything about it. Research shows that even at the largest and most sophisticated companies, email campaigns are often driven by hit-or-miss strategies.

Relevancy is critical to creating successful customer-directed email. Otherwise you’re just generating “junk”—junk messaging, junk offers, junk engagement, junk results and, perhaps, even a junk reputation. But that’s not all; poorly directed and focused emails are expensive. There’s an operational cost to getting campaigns out the door; when dollars are invested in email with little or no hope of success, your return on investment (ROI) deteriorates very quickly.

Relevancy that is taken to extremes, however, can be just as expensive. Not only do costs for creative and content balloon as you segment and profile your customers, but without wise and accurate planning, the programs you generate carry the same risk of delivering the wrong message to the wrong customer.

Optimizing your company’s investment in email marketing, then, requires a truly strategic approach. You need to leverage multiple data sources in a progressive and even scientific effort that continually looks at ROI. It must balance and coordinate your “relevancy investment” with the lifetime value of the customer to produce maximum results.

Three key principles come into play with virtually all highly relevant and cost-effective email marketing efforts. They are:

1. Do the easy things first. In email campaigns it’s essential that you start big. In other words, first go after the biggest market segments, target your best customers, and send offers with the broadest possible appeal. Chances are good that a 30 percent off coupon is going to appeal to a lot of folks. Send it to a wide range of current and potential customers and you’re going to gather a lot of sales and useful customer information.

Only after you do an initial segmentation of your base should you begin exploring initiatives that are more granular. Segmentation is often an outgrowth of the customer relationship. As prospects move through the acquisition phases to become customers, converts, loyalists, and, ultimately, influencers for your product or service, each phase should be accompanied by messaging and a call to action that strengthens the relationship and builds sales.

Within each phase, email can also be triggered by specific actions. Say a customer has just purchased your desktop audio speakers for PC use. Chances are good that the customer is building out a new desktop system, indicating that messages about other PC accessories may be welcome.

If you’re careful to use insight and restraint, virtually any action taken—or not taken—by the consumer can be a trigger for a segmented offer. Abandoned carts, first-time purchases, and periods of inactivity are appropriate for shipping offers, customer welcomes and win-back promotions. As long as you keep the “easy things first” mantra in mind, you’re likely to improve the efficiency of each email you send.

2. Tests are a good thing. Variations, triggers, and timed events are all facets of segmentation. To use them cost-effectively, you need to test your ideas before setting them out before a wider audience.

Testing works best when you combine marketing objectives with the proper testing technique. Simple A/B testing of a creative concept is good for uncovering broad, sweeping insights. Multivariate testing, on the other hand, is more appropriate when you’re seeking to identify trends or granular insights among specific customer segments.

One of the ways to increase the likeliness of success in your testing efforts is to create personas for market groups. Personas are “idealized” customers that carry similar needs and preferences. They’re produced by aggregating information across a broad range of parameters, which is then analyzed to uncover similar traits and behaviors. Once you have specific personas established, it becomes much easier to generate creative with the right tone, message, and offer.

3. Automate the process. In nearly all email marketing operations, staff resources are limited. Many times, in fact, the email marketing department is one person. Whether you send 50,000 emails a month or 50 million, automation can often help reduce costs and increase relevancy.

Email technology, used internally or through an email service provider, can help you integrate e-commerce information with social media, Web analytics, and mobile data to improve the relevancy of your campaigns. Other disciplines can also be brought into play, such as email templates that can be populated with dozens of different subject lines, body text, images, and offers.

It’s interesting to note that the world of big data, for all its promise, can be used to uncover insights that may be useful, but also regarded as intrusive by the customer. Marketers must always be careful to balance their efforts so the long-term health of the customer relationship is at the forefront.

As it turns out, the new age of data-driven marketing has been both a minus and a plus for companies and consumers. Customers realize that marketers have the ability to target their email with extreme precision—and as a result, have little patience for messages they regard simply as spam. By using email marketing tools and techniques effectively you can become much more than another item in the inbox; you have the potential to create productive, cost-effective, and relevant emails that build relationships and move the sales needle over the long haul.

Brad LaRock is VP of global customer marketing services at Digital River Inc.

Vía www.dmnews.com

228 comentarios en “Can You Afford to Be Relevant?

  1. Hello there! Do you know if they make any plugins to help with SEO?
    I’m trying to get my blog to rank for some targeted keywords but
    I’m not seeing very good gains. If you know of any
    please share. Thanks! You can read similar blog here: Wool product

  2. sugar Defender Ingredients I have actually dealt with blood glucose variations for many years, and
    it actually influenced my energy degrees throughout the day.
    Since beginning Sugar Protector, I feel extra well balanced
    and sharp, and I don’t experience those mid-day sags anymore!
    I enjoy that it’s a natural service that works without any
    extreme side effects. It’s really been a game-changer for me

  3. sugar defender Incorporating Sugar Protector right into my everyday regimen has been a game-changer for my general wellness.

    As someone who currently focuses on healthy and balanced eating, sugar defender ingredients this supplement has actually
    offered an included boost of defense. in my power degrees, and my
    desire for unhealthy treats so effortless can have such a profound effect on my day-to-day live.

  4. You’re so awesome! I do not suppose I’ve read a single thing like this before. So nice to find another person with some original thoughts on this issue. Seriously.. thank you for starting this up. This site is something that’s needed on the web, someone with some originality.

  5. You’re so awesome! I don’t suppose I’ve truly read through something like this before. So great to discover another person with original thoughts on this topic. Really.. many thanks for starting this up. This web site is something that’s needed on the web, someone with some originality.

  6. This is the perfect web site for anybody who hopes to find out about this topic. You understand a whole lot its almost hard to argue with you (not that I really will need to…HaHa). You definitely put a brand new spin on a subject that has been written about for many years. Excellent stuff, just wonderful.

  7. The seeds of Earth Day were planted within the 1960s, when a small however vocal group of scientists and environmentalists became increasingly involved that pesticides, sewage and industrial pollutants were poisoning the air and water and threatening the Earth.

  8. The PA Department of Schooling canceled all statewide assessments including the PSSA testing, Keystone exams, and the Pennsylvania Alternate System of Evaluation (PASA) for the remainder of the 2019-2020 faculty yr.

  9. Your style is so unique compared to other people I’ve read stuff from. I appreciate you for posting when you have the opportunity, Guess I’ll just book mark this page.

  10. It’s nearly impossible to find well-informed people about this subject, however, you seem like you know what you’re talking about! Thanks

  11. Aw, this was a really good post. Finding the time and actual effort to generate a superb article… but what can I say… I procrastinate a lot and don’t manage to get nearly anything done.

  12. After several years of cuts to its older fleet, which were cited as being reduce attributable to excessive prices associated with rising oil costs, Delta’s wholly-owned and CVG-based subsidiary, Comair, ceased all operations in September 2012, ending over three a long time of operations.

  13. I absolutely love your website.. Great colors & theme. Did you create this site yourself? Please reply back as I’m attempting to create my very own blog and want to find out where you got this from or just what the theme is named. Thank you!

  14. The centre of the Belgian defensive line, Fort Eben-Emael, had been seized by German paratroopers using gliders on 10 Might, allowing their forces to cross the bridges over the Albert Canal, though the arrival of the British Expeditionary Pressure managed to avoid wasting the Belgians for a time.

  15. Hello! I could have sworn I’ve been to this blog before but after looking at a few of the posts I realized it’s new to me. Anyhow, I’m definitely happy I came across it and I’ll be book-marking it and checking back frequently.

  16. Good post. I learn something new and challenging on websites I stumbleupon on a daily basis. It will always be exciting to read through articles from other authors and practice something from other websites.

  17. Youre so cool! I dont suppose Ive read anything like this just before. So nice to get somebody with some original thoughts on this subject. realy appreciate starting this up. this amazing site can be something that is required over the internet, someone if we do originality. helpful work for bringing new stuff for the world wide web!

  18. The facts on your blog site is seriously informative and good, it served me to clear up my problem and responses are also handy. Men you can go by means of this blog site and it helps you a ton.

  19. I was extremely pleased to uncover this page. I want to to thank you for ones time due to this fantastic read!! I definitely enjoyed every part of it and I have you saved as a favorite to look at new stuff in your site.

  20. I would like to thank you for the efforts you’ve put in writing this web site. I am hoping the same high-grade site post from you in the upcoming also. Actually your creative writing skills has inspired me to get my own blog now. Actually the blogging is spreading its wings quickly. Your write up is a great example of it.

  21. Youre so cool! I dont suppose Ive read anything this way prior to. So nice to find somebody with a few original applying for grants this subject. realy we appreciate you beginning this up. this web site is one area that is required over the internet, somebody if we do originality. useful purpose of bringing something new to the net!

  22. We would like to thank you just as before for the gorgeous ideas you offered Janet when preparing her post-graduate research as well as, most importantly, pertaining to providing each of the ideas in a blog post. Provided that we had been aware of your website a year ago, we’d have been saved the unnecessary measures we were having to take. Thank you very much.

  23. Thankx so much for this! I havent been this thrilled by a post for a long period of time! Youve got it, whatever that means in blogging. Anyway, You are certainly someone that has something to say that people need to hear. Keep up the good job. Keep on inspiring the people!

  24. My wife and i got so thrilled that Albert could do his researching via the precious recommendations he had out of your blog. It is now and again perplexing just to always be making a gift of techniques that many the others could have been selling. And we all fully grasp we need the writer to give thanks to for that. All of the explanations you’ve made, the simple blog navigation, the friendships you aid to foster – it’s got everything spectacular, and it’s helping our son in addition to the family know that that subject is satisfying, which is certainly extremely fundamental. Thanks for everything!

  25. Magnificent goods from you, man. I have understand your stuff previous to and you’re just too wonderful. I really like what you have acquired here, really like what you’re saying and the way in which you say it. You make it entertaining and you still take care of to keep it wise. I can’t wait to read much more from you. This is really a terrific site.

  26. This really is such a awesome write-up. I’ve been looking for this information for quite a while now and then finally stumbled upon your internet site. Thanks so much for posting this, this has helped me out tremendously. By the way I love the style of the blog, looks good, did you create it all by yourself?

  27. Having read this I believed it was very informative. I appreciate you spending some time and energy to put this content together. I once again find myself spending a lot of time both reading and leaving comments. But so what, it was still worth it.

  28. Whoah this blog is excellent i really like reading your posts. Keep up the great paintings! You already know, many persons are hunting round for this info, you can aid them greatly.

  29. The the next occasion Someone said a blog, I hope who’s doesnt disappoint me approximately this place. After all, It was my substitute for read, but I just thought youd have some thing interesting to convey. All I hear can be a handful of whining about something that you could fix when you werent too busy searching for attention.

  30. In short you have acquired an improved possiblity to match breast augmentation aventura his or her associate due to the greater lots of daters. It is additionally less complicated to satisfy folks on the web thanks to on the internet date web-sites as well as boards.

  31. My spouse and i were really delighted Emmanuel managed to finish up his investigations because of the precious recommendations he gained from your own web site. It is now and again perplexing to simply find yourself giving freely steps that some other people may have been selling. And we also realize we now have you to give thanks to for that. These explanations you have made, the straightforward web site menu, the relationships you assist to engender – it is mostly wonderful, and it is leading our son in addition to us do think this issue is exciting, which is certainly especially fundamental. Many thanks for the whole lot!

  32. Im no expert, but I imagine you just made the best point. You certainly comprehend what youre talking about, and I can seriously get behind that. Thanks for being so upfront and so straightforward.

  33. When I initially left a comment I appear to have clicked the -Notify me when new comments are added- checkbox and from now on whenever a comment is added I receive four emails with the exact same comment. There has to be an easy method you can remove me from that service? Cheers.

  34. Snoke serves as Supreme Chief of the primary Order, which emerged from the remnants of the Galactic Empire, whereas Kylo leads the Knights of Ren, a gaggle of Drive-wielders who take their energy from the dark facet.

  35. whoah this weblog is excellent i love reading your articles. Stay up the good paintings! You already know, lots of persons are looking round for this info, you can aid them greatly.

  36. Normally I do not read post on blogs, however I would like to say that this write-up very pressured me to take a look at and do it! Your writing taste has been surprised me. Thanks, quite great post.

  37. cheers for dropping this story. I am definitely tired of struggling to find relevant and intelligent commentary on this subject. Everyone nowadays seem to go to extremes to either drive home their viewpoint or suggest that everybody else in the globe is wrong. cheers for your concise and relevant insight.

  38. Having read this I thought it was very enlightening. I appreciate you finding the time and effort to put this article together. I once again find myself personally spending a lot of time both reading and commenting. But so what, it was still worthwhile!

  39. Oh my goodness! Awesome article dude! Thank you so much, However I am having troubles with your RSS. I don’t understand the reason why I am unable to join it. Is there anybody else having similar RSS problems? Anybody who knows the answer can you kindly respond? Thanks!!

  40. Excellent blog! Do you have any recommendations for aspiring writers? I’m planning to start my own blog soon but I’m a little lost on everything. Would you recommend starting with a free platform like WordPress or go for a paid option? There are so many options out there that I’m totally confused .. Any ideas? Thanks!

  41. I must thank you for the efforts you have put in writing this site. I am hoping to view the same high-grade blog posts by you in the future as well. In truth, your creative writing abilities has encouraged me to get my very own site now ;)

  42. When I originally commented I seem to have clicked on the -Notify me when new comments are added- checkbox and now whenever a comment is added I receive four emails with the same comment. There has to be an easy method you are able to remove me from that service? Thanks a lot.

  43. I really like your blog.. very nice colors & theme. Did you design this website yourself or did you hire someone to do it for you? Plz answer back as I’m looking to create my own blog and would like to know where u got this from. thank you

  44. The the next occasion I read a weblog, Lets hope so it doesnt disappoint me as much as this. I am talking about, I know it was my choice to read, but I personally thought youd have some thing intriguing to say. All I hear is a lot of whining about something you could fix if you werent too busy trying to find attention.

  45. The very next time I read a blog, I hope that it doesn’t disappoint me as much as this one. After all, Yes, it was my choice to read through, however I genuinely thought you would probably have something interesting to talk about. All I hear is a bunch of whining about something that you could possibly fix if you were not too busy looking for attention.

  46. Howdy! This blog post could not be written any better! Looking at this article reminds me of my previous roommate! He constantly kept talking about this. I will send this information to him. Pretty sure he will have a good read. I appreciate you for sharing!

  47. Comfortabl y, the post is really the sweetest on that notable topic. I suit in with your conclusions and definitely will eagerly look forward to your upcoming updates. Simply saying thanks will not simply just be sufficient, for the phenomenal lucidity in your writing. I will directly grab your rss feed to stay abreast of any kind of updates. De lightful work and also much success in your business endeavors!

  48. Right here is the perfect website for everyone who really wants to find out about this topic. You know a whole lot its almost hard to argue with you (not that I personally would want to…HaHa). You certainly put a brand new spin on a topic which has been written about for decades. Great stuff, just excellent.

  49. A motivating discussion is definitely worth comment. I do think that you ought to publish more about this issue, it might not be a taboo matter but usually folks don’t discuss such subjects. To the next! Kind regards.

  50. I absolutely love your website.. Pleasant colors & theme. Did you build this web site yourself? Please reply back as I’m wanting to create my own site and would love to find out where you got this from or just what the theme is named. Kudos!

  51. After looking at a handful of the blog posts on your web site, I honestly appreciate your technique of writing a blog. I saved it to my bookmark site list and will be checking back soon. Take a look at my website too and tell me what you think.

  52. Next time I read a blog, I hope that it won’t disappoint me just as much as this particular one. I mean, Yes, it was my choice to read, nonetheless I really thought you’d have something useful to talk about. All I hear is a bunch of whining about something you can fix if you weren’t too busy searching for attention.

  53. Oh my goodness! Awesome article dude! Many thanks, However I am going through difficulties with your RSS. I don’t understand the reason why I am unable to join it. Is there anybody else getting the same RSS problems? Anybody who knows the solution can you kindly respond? Thanks.

  54. Greetings, I believe your website could possibly be having browser compatibility issues. When I take a look at your site in Safari, it looks fine however, if opening in IE, it has some overlapping issues. I just wanted to give you a quick heads up! Other than that, fantastic site!

  55. An impressive share! I have just forwarded this onto a coworker who had been conducting a little research on this. And he in fact bought me breakfast due to the fact that I found it for him… lol. So allow me to reword this…. Thank YOU for the meal!! But yeah, thanx for spending some time to discuss this subject here on your blog.

  56. Howdy! I could have sworn I’ve visited this website before but after going through many of the posts I realized it’s new to me. Anyhow, I’m certainly pleased I stumbled upon it and I’ll be book-marking it and checking back regularly.

  57. I blog often and I really appreciate your content. This article has really peaked my interest. I am going to take a note of your website and keep checking for new details about once a week. I subscribed to your RSS feed as well.

  58. Next time I read a blog, I hope that it does not disappoint me just as much as this one. I mean, I know it was my choice to read through, but I actually thought you’d have something interesting to say. All I hear is a bunch of moaning about something you can fix if you weren’t too busy seeking attention.

  59. I’d like to thank you for the efforts you have put in writing this website. I really hope to see the same high-grade blog posts by you in the future as well. In fact, your creative writing abilities has inspired me to get my own, personal blog now ;)

  60. Greetings, I think your website might be having web browser compatibility problems. When I look at your blog in Safari, it looks fine however when opening in I.E., it’s got some overlapping issues. I merely wanted to provide you with a quick heads up! Aside from that, great website.

  61. Your style is really unique in comparison to other folks I have read stuff from. Thank you for posting when you have the opportunity, Guess I’ll just book mark this blog.

  62. I’m impressed, I must say. Rarely do I come across a blog that’s equally educative and interesting, and let me tell you, you’ve hit the nail on the head. The issue is an issue that not enough folks are speaking intelligently about. Now i’m very happy that I came across this in my search for something regarding this.

  63. This is the right web site for everyone who would like to find out about this topic. You understand so much its almost tough to argue with you (not that I really will need to…HaHa). You certainly put a new spin on a topic which has been written about for many years. Wonderful stuff, just great.

  64. You’re so cool! I do not believe I’ve truly read through a single thing like that before. So great to discover somebody with a few unique thoughts on this issue. Really.. many thanks for starting this up. This site is one thing that is needed on the web, someone with some originality.

  65. I seriously love your website.. Excellent colors & theme. Did you make this site yourself? Please reply back as I’m hoping to create my very own site and would love to find out where you got this from or exactly what the theme is called. Kudos.

  66. As in so many things, we went with a hybrid strategy – nothing as extreme as floating well being restorers, but instantly recognizable good guys, bad guys, rewards, and objects.

  67. Hi there! I could have sworn I’ve visited this site before but after going through a few of the articles I realized it’s new to me. Anyways, I’m certainly happy I came across it and I’ll be book-marking it and checking back often!

  68. Forward of the 2009 season, Kawashima remained as Kawasaki Frontale’s vice-captain and stayed on because the club’s first alternative goalkeeper for the third time in a row.

  69. The very next time I read a blog, Hopefully it doesn’t fail me just as much as this particular one. After all, Yes, it was my choice to read through, nonetheless I really believed you would have something interesting to say. All I hear is a bunch of moaning about something that you could possibly fix if you were not too busy looking for attention.

  70. After looking at a number of the blog articles on your blog, I truly appreciate your technique of writing a blog. I added it to my bookmark site list and will be checking back in the near future. Please check out my web site too and let me know how you feel.

  71. The very next time I read a blog, I hope that it won’t fail me as much as this one. After all, Yes, it was my choice to read through, but I truly believed you would have something interesting to talk about. All I hear is a bunch of whining about something you can fix if you weren’t too busy looking for attention.

  72. Can I simply just say what a comfort to uncover somebody who actually knows what they are talking about on the internet. You certainly know how to bring an issue to light and make it important. A lot more people need to check this out and understand this side of the story. I was surprised you’re not more popular because you certainly have the gift.

  73. Having read this I thought it was very informative. I appreciate you finding the time and effort to put this content together. I once again find myself spending a significant amount of time both reading and leaving comments. But so what, it was still worth it!

  74. Good info. I just discovered your website and had to let you know that I have actually enjoyed looking through the blog. I have became a subscriber to your blog feed and I hope you will post again soon. I am curious if I should really subscribe to comments RSS feed as well. Any helpful discussions taking place in posts comments?

  75. I do not even know the way I stopped up right here, but I thought this publish used to be good. I do not recognize who you might be however certainly you’re going to a well-known blogger when you are not already Cheers!

  76. I blog quite often and I really appreciate your content. The article has truly peaked my interest. I will take a note of your blog and keep checking for new information about once a week. I subscribed to your Feed too.

  77. Iím not that much of a internet reader to be honest but your sites really nice, keep it up! I’ll go ahead and bookmark your website to come back later. All the best

  78. I would like to thank you for the efforts you have put in writing this website. I am hoping to check out the same high-grade content from you in the future as well. In truth, your creative writing abilities has motivated me to get my own blog now ;)

  79. Generally I don’t read post on blogs, however I wish to say that this write-up very compelled me to take a look at and do it! Your writing taste has been amazed me. Thanks, quite great post.

  80. Attractive component to content. I simply stumbled upon your weblog and in accession capital to assert that I get in fact enjoyed account your blog posts. Any way I’ll be subscribing for your augment or even I achievement you access persistently rapidly.

  81. After looking over a few of the blog articles on your web site, I really like your way of writing a blog. I book marked it to my bookmark site list and will be checking back in the near future. Please visit my web site too and let me know how you feel.

  82. Data provided by the Republic of China government in late 2011 confirmed that the luxurious tax was having the specified effect, inflicting the typical housing price in Taipei to fall practically 12 while reducing general volume of actual estate transactions island-broad by practically 15 in the June-October time interval.

  83. Your style is unique in comparison to other folks I have read stuff from. Thank you for posting when you have the opportunity, Guess I will just bookmark this page.

  84. I would like to thank you for the efforts you’ve put in penning this site. I’m hoping to view the same high-grade blog posts from you later on as well. In truth, your creative writing abilities has motivated me to get my own, personal blog now ;)

  85. Good post. I learn something new and challenging on blogs I stumbleupon every day. It’s always interesting to read articles from other authors and use a little something from their sites.

  86. You made some really good points there. I checked on the web for more information about the issue and found most people will go along with your views on this website.

  87. Hi there! This blog post could not be written any better! Reading through this post reminds me of my previous roommate! He always kept talking about this. I most certainly will send this post to him. Fairly certain he’s going to have a good read. I appreciate you for sharing!

  88. The next time I read a blog, I hope that it does not disappoint me as much as this particular one. I mean, I know it was my choice to read, but I genuinely believed you would have something interesting to say. All I hear is a bunch of crying about something you could possibly fix if you weren’t too busy searching for attention.

  89. Everything is very open with a clear clarification of the challenges. It was truly informative. Your site is very useful. Thanks for sharing.

  90. After I originally commented I seem to have clicked the -Notify me when new comments are added- checkbox and now whenever a comment is added I receive four emails with the exact same comment. Perhaps there is a means you can remove me from that service? Kudos.

  91. After I initially left a comment I seem to have clicked on the -Notify me when new comments are added- checkbox and now every time a comment is added I get 4 emails with the same comment. Is there an easy method you can remove me from that service? Thank you.

  92. I’m impressed, I have to admit. Rarely do I come across a blog that’s both equally educative and interesting, and without a doubt, you’ve hit the nail on the head. The problem is an issue that too few men and women are speaking intelligently about. I am very happy I came across this in my hunt for something regarding this.

  93. May I simply just say what a relief to uncover somebody who actually understands what they’re discussing over the internet. You actually realize how to bring a problem to light and make it important. A lot more people should read this and understand this side of the story. I was surprised you are not more popular because you certainly possess the gift.

  94. Spot on with this write-up, I really think this website needs much more attention. I’ll probably be back again to see more, thanks for the info.

  95. I must thank you for the efforts you have put in penning this site. I really hope to see the same high-grade content by you in the future as well. In fact, your creative writing abilities has encouraged me to get my very own blog now ;)

  96. When I originally commented I seem to have clicked the -Notify me when new comments are added- checkbox and from now on every time a comment is added I receive four emails with the same comment. Perhaps there is an easy method you can remove me from that service? Cheers.

  97. Hello there! I could have sworn I’ve been to this site before but after browsing through some of the posts I realized it’s new to me. Nonetheless, I’m definitely happy I discovered it and I’ll be bookmarking it and checking back frequently!

Deja una respuesta

Tu dirección de correo electrónico no será publicada. Los campos obligatorios están marcados con *